WANT TO JOIN OUR CREW?

Whether you are looking for a fun, busy seasonal job in tourism, a foot in the door to become a guide or work in our year round retail shop - The Whale Centre offers inspiring opportunities to friendly, passionate individuals. The Whale Centre is a great place to work in Tofino!

A list of our current opportunities can be found below. If you wish to be part of our crew please review the position and follow the instructions on how to apply.

MARINE GUIDE/SKIPPER

Job Summary

Onboard our top of the line of 12 person cabin cruiser boats and open Boston whaler vessels as a skipper, you are both a competent mariner and an entertainer with exceptional customer service skills. Guides are responsible for ensuring safe operation and navigational practices while also acting as an engaging tour guide to up to 12 passengers on board. It is expected that a skipper will introduce passengers to all the west coast has to offer during the tour. 

Responsibilities include, but are not limited to:

  • Safe operation of the vessel including preparation before tour and shutdown and cleaning after tour

  • Completing necessary log books

  • Customer service

  • Interacting with passengers as a captain, but also as tour guide and marine naturalist

  • Minor vessel maintenance as required 

  • Engaging in sustainable marine wildlife viewing practices in compliance with regulations imposed by: DFO & Transport Canada. 

Required certifications and skills:

  • SVOP, MEDA3/MEDA2/DVSBS/DVS, ROC-M/ROC-MC, Marine Basic First Aid

  • Commercial operating experience (exceptions for extensive recreational experience)

  • Knowledge of safe boat handling in all weather conditions

  • Knowledge of natural hazards to geographical area of operation 

Skills and attributes considered valuable assets:

  • Customer service interpersonal skills

  • Ability to work within a team

  • Knowledge of marine wildlife behaviors and patterns

  • Strong communication skills.

Season: February to November. Must be available weekends, evenings and holidays.

Applicants Process:

Applicants please email jensteven@me.com with a cover letter, resume and a little bit about yourself.

GUEST EXPERIENCE AGENT (2 full-time positions) - Start June 2024

Job Summary

You are the face and the first point of contact for each of our guests. Your approach must be friendly, professional and informative. Whether in person or over the phone, you will guide each guest though their entire pre and post purchase experience. Duties include selling tours, opening/closing the office, checking in guests, taking reservations and working with the marine guides and management to assure smooth running tours and departures. The office staff’s focus is on selling our educational whale watching, bear watching, bird watching and hot springs tours. You must be well spoken, out going, enjoy people and working in a team environment.

Desired Skills

  • Demonstrate superb attention to detail, a commitment to quality and effective time management.

  • Posses excellent interpersonal skills both written and verbal, with fluency in English.

  • Strong communication skills!

  • Follow up and complete all undertakings

  • Sales experience including operation of cash float and credit card machine.

  • Responsible, mature and loves the outdoors.

  • Basic knowledge of marine wildlife.

  • Available to work weekends, evenings and holidays.

  • Ability to speak other languages a bonus

Abilities

  • Physically fit and able to work on their feet

  • Customer service background

  • Must work effectively with others on a team

Season: February to October. Must be available weekends, evenings and holidays.

Staff Accommodation: Available (looking to hire a couple to share a suite)

Applicants Process:

Applicants please email jensteven@me.com with a cover letter, resume and a little bit about yourself.